Terms & Conditions

Fenn's full Terms of Service can be found here.


For any questions regarding our Terms of Service, please contact us at hello@fennstore.com.
Our full contact information is posted below:


FENN STORE PTY LTD
hello@fennstore.com
24 Glenmore Rd, Paddington, NSW 2021
+612 9332 2048

ABN: 98646526454

Black Friday Sale

Black Friday sale runs from 12:01am, Thursday 23 November until 22:59pm Monday 27 November.

15% off select products online at fennstore.com. The sale cannot be combined with any other promotional offer or code. No discount code is required, sale price is automatically added at checkout.

The following brand and product exclusions apply:

  • Fenn Gift Cards
  • Fenn Treatments
  • Rationale
  • Omnilux
  • Baina
  • Fenn branded products or gift sets

FENN reserves the right to amend this offer at any time.

10% off Email Sign Up Offer

10% off is applied to your first online order at fennstore.com. The offer can only be used once and is valid for 15 days only. A code will be sent to you upon sign up. On signing up for the 10% off offer, you are agreeing to receive email communications from Fenn. You may unsubscribe at any time. Please see Mailing Lists below for further information.

The following brand and product exclusions apply:

  • Fenn Gift Cards
  • Fenn Treatments
  • Rationale
  • Omnilux
  • Fenn branded products or gift sets

Fenn reserves the right to amend this offer at any time.

Promotional Offers:

Any promotional offer provided by Fenn, including discounts, free shipping, or the like, are limited by the time-period as defined in the offer and excludes the brands and products as listed below. Free shipping offers are limited to standard shipping, Australia-wide only. Any offer is valid for one time use only.

The following brand and product exclusions apply:

  • Fenn Gift Cards
  • Fenn Treatments
  • Rationale
  • Omnilux
  • Fenn branded products or gift sets

Fenn reserves the right to amend any offers at any time.

Gift Cards

Fenn gift cards are subject to the following terms and conditions:

All gift cards are valid for 3 years from date of purchase. Gift cards can be redeemed online and in store for product purchases or treatments, but cannot be used to purchase another gift card, nor redeemed for cash. Any balance remaining on a gift card will be held on the card for future purchases, within the period of validity.

Gift card purchases are excluded from any sales or discount codes.

How to redeem:

Upon purchasing a gift card, an email voucher will be sent to the email from which the order was placed, not the recipient's email address. This email can be forwarded onto the recipient for use. Physical gift cards may be purchased in store only.

Each gift card contains a unique alphanumeric code that must be used during checkout online or in store. For online purchases, the code must be input into the gift card section at checkout.

'Gift a Treatment' cards can be used to redeem the cost of the corresponding treatment - please bring your gift card to your appointment, in order to redeem.

Lost or stolen cards will not be replaced.

Mailing Lists

Emails are only sent to subscribed customers. All our emails include an ‘unsubscribe’ link, should you wish to be removed from our mailing list. Alternatively, you can email us at hello@fennstore.com to be removed from the list.

Afterpay

Afterpay is available at Fenn, for online orders. Please ensure you have read the full Terms of Service provided by Afterpay, found here. Below are highlights provided by Afterpay.

HIGHLIGHTS:

Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. In some cases, Afterpay may require you to make a payment at the time of purchase.

You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply (see clause 2.4 for eligibility criteria).

All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. For more information on assessment and checks, see clause 6.2

As part of our approval process, we may conduct a pre-authorisation on your nominated card, up to an amount of your first instalment - see clause 6.2(f)

You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.

For each order below $40, a maximum of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied are capped at 25% of the original order value or $68, whichever is less. See Schedule 1.

If you won’t be able to pay us on time, please contact us as soon as possible. Please click here for more information regarding Hardship. 

The delivery/quality of goods and all refunds is the responsibility of the retailer where you make the purchase or the Third Party Supplier who supplies the Third Party Goods available through our Website.

If you decide to purchase goods from an authorised Retailer from outside of Australia, we draw your attention to clause 4.5 of these terms.

We are a Code Compliant Member under the BNPL Code. You have certain rights and we have certain obligations to you under the BNPL Code. For further information, see clause 2.6.

We limit our liability to you in accordance with clause 10.3, and you indemnify us in accordance with clause 10.4 of these terms.

IMPORTANT INFORMATION REGARDING CARD PRE-AUTHORISATIONS:

As part of our approval process and our assessment as to whether or not you have the capability to fulfil your obligation to make future payments to Afterpay according to the Payment Schedule, we reserve the right to conduct a pre-authorisation of your Nominated Payment Source. This may involve placing funds in the account linked to your Nominated Payment Source on hold each time you make an online purchase, obtain your Afterpay Card for an in-store purchase or add a new Card to your Afterpay Account. Once purchases are authorised, we immediately instruct your bank to void this pre-authorisation transaction. Once your Afterpay Card is provided for an in-store purchase, where Afterpay Card is obtained but a purchase does not eventuate, we instruct the bank to void the pre-authorisation if your Afterpay Card is cancelled or expires. Once a new card is added to your Afterpay Account and used, we instruct the bank to void the pre-authorisation. No funds are received by Afterpay during this process.

PLEASE NOTE: In most circumstances, relevant banks will void a pre-authorisation transaction within a few hours of the pre-authorisation transaction being conducted by Afterpay. However, in some observed instances, banks have taken up to fourteen (14) days to finalise this process. Unfortunately, we do not have any control or influence over the timing of your bank’s ability to finalise this process and Afterpay does not guarantee the time it takes for your bank to finalise the process and make your funds available to you.

Please read this Agreement and Afterpay’s Privacy Policy which can be found here carefully as they impose rules, obligations and other responsibilities on you in respect of your use of, and access to, our Products. By clicking ‘accept’ and using Afterpay’s Products, you agree to be bound by (i) this Agreement; and (ii) Afterpay’s Privacy Policy. If you do not want to be bound by this Agreement, you must not click accept or make a purchase using Afterpay’s Products. The headings contained in this document are for reference purposes only. You should print a copy of this Agreement and Afterpay’s Privacy Policy for your records.